Hello Dawn,
There are really only two things that could be causing transfer problems.
1. The pattern transfer tool is not hot enough. After heating up for 10 minutes it should be hot enough to burn the wood (try it on a piece of scrap).
When hot, move slowly across the pattern to transfer the toner to the wood.
Be sure the tip on the PTT is screwed on tightly.
2. The pattern is not printed with toner (photocopy of laser printer). Heat melts toner and transfers it to the wood.
A pattern printed with ink will not work. Take an ink jet print to the photocopy center and make a toner copy of it. Then it will transfer.
If you continue to have problems, please contact me and I’ll help.
Marty